Refund Policy


  1. Object

1.1. These General Conditions of Sale (hereinafter, General Conditions) have as their object the regulation of the purchase of Products, carried out remotely, via a telematic network, from the Website www. (hereinafter, the Site)

  1. Acceptance of the general conditions of sale

2.1. All purchases of Products made through the Site (hereinafter, the Purchase Contracts) by users who access it (hereinafter, the Customers) are governed by these General Conditions.

2.2. With the conclusion of the Purchase Agreements, according to the procedure, the Customer accepts and undertakes to observe these General Conditions.

2.3. The Customer, therefore, is required to carefully read, before carrying out any purchase operation, these General Conditions that makes available to him also in order to allow him to reproduce and store.

2.4. may modify, at any time and without notice, the content of the General Conditions. The General Conditions published on the Site at the time the purchase order is sent by the Customer will apply to each individual Purchase Agreement.

  1. Products

3.1. (hereinafter the "Site") is a telematic site for the sale of personal hygiene, body care products, sanctification for the person, home and office (hereinafter, "Products").

3.2. All the Products offered are illustrated in detail on the Site, within the respective sections, divided by Product categories.

3.3. The visual representation of the Products on the Site, where available, has an indicative value and normally corresponds to the photographic image of the Products themselves and has the sole purpose of presenting them for sale, without any guarantee or commitment, by www. , about the exact correspondence of the image depicted on the Site with the real Product; and this, with particular regard to its actual dimensions and / or the chromatic aspects of the Products and / or packaging.

3.4. In case of difference between the image and the written product sheet, the description of the product sheet always prevails.

Purchase procedure

4.1. The Customer can purchase the Products present in the electronic catalog www. , illustrated in detail on the Site within the respective sections by product category, as described in the relevant information sheets contained on the Site, respecting the technical access procedures illustrated therein.

4.2. To purchase the Products, the Customer must register on the Site by entering his / her personal details, following the instructions provided for in the registration program, and must complete and send to www. the order form in electronic format available on the site, following the instructions therein. Purchase orders must be filled out exactly in their entirety. In the event that the Customer does not want to register on the Site, he can in any case complete the purchase procedure, but he will not be able to check the status of his orders and take advantage of discounts and promotions.

4.3. The Customer must enter the selected Products in the appropriate "Cart" and, after choosing the courier and viewing and accepting the contribution for delivery costs, can proceed with the purchase.

4.4. If the customer needs to modify the purchase order or to modify some of the data contained therein, he will have to follow the appropriate modification procedure contained on the Site.In particular, the Customer will have the right to modify the quantity of the Products he intends to purchase, adding or deleting one or more Products from the Cart CONDITIONS OF SALE

  1. Conclusion of the contract

51. The publication of the Products displayed on the Site constitutes an invitation to the Customer to formulate a contractual purchase proposal. The order sent by the Customer has the value of a contractual proposal and implies full knowledge and full acceptance of these General Conditions.

5.2. Each Purchase Agreement stipulated between www. and the Customer must be considered concluded with the sending by www. of the acceptance of the order to the e-mail address of the Customer. This confirmation message will indicate an "Order Number", to be used in any subsequent communication with www. . The message will re-propose, in addition to the information required by law, all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections. Possible increase in costs caused by errors in the data not reported promptly, will be the sole responsibility of the Customer.

5.3. Each order can be viewed by the Customer on the Site, in his personal area, if he is registered, or by contacting the Customer Service of www. , immediately after the sending the order itself

5.4. It is possible that occasional unavailability of the Products offered may occur, in this case, if the Products chosen by the Customer are not, in whole or in part, available, the order will be sent with the products available after having notified the Customer about the products. not available.

5.5. has the right to accept or not, at its discretion, the order sent by the Customer, without the latter being able to make claims or rights of any kind, for any reason, including compensation, in the event of failure acceptance of the order itself.

5.6. In particular, www. reserves the right not to accept purchase proposals and cancel orders that do not give sufficient guarantees of solvency or if - even following a comparison with the circuit that manages payments with credit cards - there are anomalies in the transactions and payment methods used by the Customer.

5.7. The Customer can check the content of the purchase contracts concluded at any time by accessing his personal area of ​​the Site, if he is registered, or by contacting the Customer Service of www. . These data will be available for a period of 12 months from the delivery of the Products.

  1. Product prices

All Product prices are clearly indicated on the Site and are inclusive of VAT. Delivery costs are adequately highlighted at the time of the order. The cost of each shipment may vary according to the method of delivery and payment as well as the destination and the total amount of the order.

  1. Payment Method

Online credit cards

The accepted credit cards are: Visa, Mastercard, American Express.

All data is transferred in encrypted form using an SSL certificate and therefore cannot be intercepted by external parties.

Furthermore, data entry takes place directly on the bank's website, thus guaranteeing maximum security.

The amount of the order is not immediately charged to the card, but at a later stage, within the limits authorized by the Customer.

When entering the l the order on the Site www. sani-fixcom only a payment authorization is requested for the amount indicated (very often at this moment an SMS / E-mail is sent to the Customer by the bank that has card issued).

The authorization does not imply the debit of the money but simply a reservation of the relative amount.

When placing the order to the courier, forwarder or in any case to another person appointed by for the delivery, the amount due is actually charged.

This guarantees that the amount is charged to the credit card only at the time of the material and certain shipment of the Products and only for the amount relating to the Products actually shipped.

  1. Delivery methods and costs

8.1. www. undertakes to deliver the goods without undue delay and in any case no later than thirty days from the conclusion of the contract. The delivery of the Products will be made by courier, and the times will vary according to the destination. The terms indicated at the time of the purchase order are however indicative.

8.2. www. delivery throughout the Italian territory and delivery will take place without an appointment.

8.3. No responsibility, for any reason, can be charged by the Customer to www. in case of delay in the order fulfillment or in the delivery of the Products covered by the Contracts Purchase.

8.4. The ordered Products will be sent to the postal address specified by the Customer. Upon delivery of the Products by to the courier in charge, the Customer will be sent an e-mail confirming the shipment.

8.5. Deliveries will be made from Monday to Friday, during normal office hours, excluding national holidays in the manner indicated by the courier chosen by the Customer. Delivery is considered completed when the Product is made available to the Customer at the address specified in the order form. In case of non-delivery due to the absence of the recipient at the specified address, the courier will send an e-mail notice and will attempt a new delivery according to the methods established by them.

In case of impossibility to carry out the new delivery for absence of the recipient, the Customer Service will attempt to contact the Customer to schedule a further delivery. In the event that the Customer Service fails to contact the Customer for the next 10 days or in the event of further impossibility of delivery due to the absence of the recipient, the Products covered by the order will be returned to www. .

After 30 (thirty) days from the date on which the Products object of the order were returned to www. sani- due to the impossibility of carrying out the delivery, the contract will be considered terminated and the purchase order canceled. www. will reimburse the sum paid by the Customer net of the costs of returning the Products and the costs of custody of the same at the branch of the courier responsible for the delivery.

8.6. The termination of the contract and the amount of the refund will be communicated by e-mail. The refund amount will be credited to the payment method used by the Customer for the purchase. In the event that, before the thirty days have elapsed, the Customer requests to receive the purchased Products again, www. will proceed with the new delivery upon charge, in addition to the costs of the same, the costs of returning the Products to www. and the costs of custody.

8.7. Upon delivery of the Products by the courier appointed by

www. , the Customer is required to scrupulously check:

  1. a) That the anti-burglary label is intact and the packaging is not damaged or otherwise altered
  2. b) That the number of pieces delivered corresponds to what is indicated in the transport document.

8.8. Any damage to the anti-burglary label, the packaging and the Products or the mismatch in the number of pieces / packages or the indications must be immediately reported by the Customer, who may contact www. sani- through the Customer Service specifying the order for which these errors occurred.

8.9. Cases of force majeure, unavailability of means of transport, as well as unforeseeable or inevitable events that cause a delay in deliveries or make deliveries difficult or impossible or cause a significant increase in the cost of delivery for www. , will give it the right to split, postpone or cancel, in whole or in part, the expected delivery or to terminate the Purchase Agreement. In such cases, www. will provide timely and adequate communication of their decisions to the e-mail address indicated by the Customer and the latter will have the right to a refund. of the price already paid, excluding any further claims, for any reason, against www.

  1. Non-conformity of products and defective products

11.1. The Products offered on the Site comply with national and community legislation. The images and colors of the Products published on the Site may differ from the real ones due to the local settings of the systems and / or the tools used for their display.

11.2. In case of lack of conformity of the Products purchased with respect to the description published on the Site and in the case of a faulty or defective Product, the Customer has the right to immediate reimbursement of the non-compliant goods, after sending photographs through the form in the Customer Service section. that highlight the damage or non-conformity of the Product.

11.3. This will be followed by communication from the staff of www. with the indication of the reimbursement method that could take place, at the discretion of the Customer, also through discount coupons on the next purchase higher than the value of the goods to be refunded, excluding any further liability of www. , for any reason.