Right of withdrawal and its effects

1.1. The Customer has the right to withdraw from the contract, without indicating the reasons, within 14 days.

1.2. The withdrawal period expires after 14 days from the day on which the Customer or a third party, other than the carrier and designated by him, acquires physical possession of the goods. In the case of a contract relating to multiple goods ordered in a single order and delivered separately, from the day on which the Customer or a third party, other than the carrier and designated by him, acquires physical possession of the last good.

1.3. To exercise the right of withdrawal, the Customer is required to inform SANIFIX SRL (SANIFIX SRL., P.zza Luigi Ferrari 22B, 47921 Rimini, ITALY, VAT number 04505360406), of his decision to withdraw from the contract by means of an explicit declaration ( e.g. letter sent by post, e-mail). To this end, you can use the model withdrawal form available at this link, but it is not mandatory; the Customer can also send any other explicit declaration of his decision to withdraw from the contract.

1.4. To meet the withdrawal deadline, it is sufficient for the Customer to send the communication relating to the exercise of the right of withdrawal before the withdrawal period has expired.

1.5. If the Customer withdraws from this contract, all payments made in favor of SANIFIX SRL will be reimbursed, including delivery costs (with the exception of additional costs deriving from the possible choice of a type of delivery other than the least expensive type of standard delivery offered), without undue delay and in any case no later than 14 days from the day on which SANIFIX SRL will be informed of the decision to withdraw from this contract. These refunds will be made using the same payment method used by the Customer for the initial transaction, unless otherwise expressly agreed; in any case, the Customer will not have to incur any costs as a consequence of this reimbursement.

The refund may be suspended until receipt of the goods or until the consumer has demonstrated that he has returned the goods, if earlier.

1.6. The Customer is required to return the goods or deliver them to (SANIFIX SRL., P.zza Luigi Ferrari 22B, 47921 Rimini, ITALY, VAT number 04505360406), MAIL: contact@sani-fix.com , without undue delay and in any case within 14 days from the day on which he communicated his withdrawal from this contract. The deadline is met if the Customer sends back the goods before the expiry of the 14-day period. The direct costs of returning the goods will be borne by the customer. The Customer is only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

1.7. In any case, the Customer will not be able to exercise the right of withdrawal in the case of sealed goods that do not lend themselves to being returned for hygienic reasons or related to health protection and have been opened after delivery.

1.8. Right of withdrawal from the purchase of a Virtual Gift Card. The Customer has the right to withdraw from the purchase contract for a Virtual Gift Card, without any penalty, within 14 (fourteen) days from the purchase of the relative Virtual Gift Card, i.e. from the date of receipt of the e-mail activation of the Virtual Gift Card. The right of withdrawal referred to in this paragraph is expressly excluded and it will not be possible to exercise it with reference to a partially or fully used Virtual Gift Card. To exercise the right of withdrawal, if the above term has not elapsed and the Virtual Gift Card has not been used, in whole or in part, the Customer is required to inform SANIFIX SRL (SANIFIX SRL., P.zza Luigi Ferrari 22B, 47921 Rimini, ITALY, VAT 04505360406), of his decision to withdraw from the contract by means of an explicit declaration (e.g. letter sent by post, e-mail). To this end, you can use the withdrawal form available at this link, but it is not mandatory; the Customer can also send any other explicit declaration of his decision to withdraw from the contract. Following the above, the Customer will receive an e-mail confirming the withdrawal and deactivation of the Virtual Gift Card, containing: (i) the order number from which he / she is withdrawing; (ii) the code of the Virtual Gift Card subject to withdrawal and deactivation - with the last characters obscured in case of purchase of a Virtual Gift Card given to a third party; (iii) the expiry date and the value of the Virtual Gift Card. In the case of withdrawal exercised in reference to a Virtual Gift Card purchased to give it to a third party, the latter will receive an e-mail informing him of the deactivation of the Virtual Gift Card as a result of the exercised right of withdrawal by of the Customer. In the event of withdrawal, the payment made for the purchase of the Virtual Gift Card will be refunded to the Customer, without undue delay and, in any case, no later than 14 (fourteen) days from the communication of the desire to exercise the right of withdrawal. This refund will be made using the same payment method used by the Customer when purchasing the Virtual Gift Card, unless the Customer requests a refund on a different means of payment: in the latter case, any additional costs arising from the reimbursement through said different means of payment.