Terms of Service


  1. Object

1.1. These General Conditions of Sale (hereinafter, General Conditions) have as their object the regulation of the purchase of Products, carried out remotely, via a telematic network, from the Site www.sani-fix.com (hereinafter, the Site).

1.2. The owner of the site is Sanifix Srl with registered office in P.zza Luigi Ferrari 22B, 47921 Rimini, Italy Tax code and registration number in the Rimini Companies Register, VAT number - Tax code. 04505360406, R.E.A. RN 417349.

  1. Acceptance of the general conditions of sale

2.1. All purchases of Products made through the Site (hereinafter, the Purchase Contracts) by users who access it (hereinafter, the Customers) are governed by these General Conditions as well as by the Italian Consumer Code (Legislative Decree no. . 206/2005), section II Distance contracts (articles 50 - 67) and the Italian rules on electronic commerce (Legislative Decree 70/2003).

2.2. With the conclusion of the Purchase Contracts, according to the procedure, the Customer accepts and undertakes to observe these General Conditions.

2.3. The Customer, therefore, is required to carefully read, before making any purchase, these General Conditions that SANIFIX SRL makes available to him also in order to allow him to be reproduced and stored in compliance with the provisions of art. 12, paragraph 3 of the Legislative Decree. 70/2003 according to the Italian legislation.

2.4. SANIFIX SRL may modify, at any time and without notice, the content of the General Conditions. The General Conditions published on the Site at the time the purchase order is sent by the Customer will apply to each individual Purchase Agreement.

  1. Products

3.1. www.sani-fix.com (hereinafter "Site") is an online site for the sale of cosmetics, beauty products for body care and related to the exclusive SANIFIX brand (hereinafter, "Products").

3.2. All the Products offered are illustrated in detail on the Site, within the respective sections, divided by Product categories.

3.3. The visual representation of the Products on the Site, where available, has an indicative value and normally corresponds to the photographic image of the Products themselves and has the sole purpose of presenting them for sale, without any guarantee or commitment, by SANIFIX SRL, about the exact correspondence of the image depicted on the Site with the actual Product; and this, with particular regard to its actual dimensions and / or the chromatic aspects of the Products and / or packaging.

3.4. In the event of a difference between the image and the written product sheet, the description of the product sheet always prevails.

  1. Purchase procedure

4.1. The Customer can purchase the Products present in the SANIFIX SRL electronic catalog, illustrated in detail on the Site within the respective sections by product category, as described in the relevant information sheets contained on the Site, respecting the technical access procedures illustrated therein.

4.2. To purchase the Products, the Customer must register on the Site by entering their personal details, following the instructions provided for in the registration program, and must complete and send to SANIFIX SRL the order form in electronic format available on the site, following the instructions contained therein. Purchase orders must be filled out exactly in their entirety. In the event that the Customer does not want to register on the Site, he can in any case complete the purchase procedure, but he will not be able to check the status of his orders and take advantage of discounts and promotions.

4.3.The Customer must enter the selected Products in the appropriate "Cart" and, after choosing the courier and viewing and accepting the contribution for delivery costs, can proceed with the purchase

4.4. If the customer needs to modify the purchase order or to modify some data contained therein, he must follow the appropriate modification procedure contained on the Site. In particular, the Customer will have the right to change the quantity of the Products he intends to purchase, adding or deleting one or more Products from the Cart.

4.5. After this operation, the Customer will see a screen containing the summary of the purchase order, including delivery costs, with the request for further confirmation of the purchase procedure.

4.6. After viewing the summary, the Customer must select the type of payment desired, i.e. cash on delivery (cash on delivery), credit card and PayPal, or - if available - by Gift Card, and send the order by clicking on the appropriate button.

  1. Conclusion of the contract

5.1. The publication of the Products displayed on the Site constitutes an invitation to the Customer to formulate a contractual purchase proposal. The order sent by the Customer has the value of a contractual proposal and implies full knowledge and full acceptance of these General Conditions.

5.2. Each Purchase Agreement stipulated between SANIFIX SRL and the Customer must be considered concluded with the sending by SANIFIX SRL of the order acceptance to the Customer's e-mail address. This confirmation message will indicate an "Order Number", to be used in any subsequent communication with SANIFIX. The message will re-propose, in addition to the information required by law, all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections. Possible increase in costs caused by errors in the data not reported promptly, will be the sole responsibility of the Customer.

5.3. Each order can be viewed by the Customer on the Site, in his personal area, if he is registered, or by contacting the Customer Service of SANIFIX SRL, immediately after sending the order.

5.4. It is possible that occasional unavailability of the Products offered may occur, in this case, if the Products chosen by the Customer are not, in whole or in part, available, the order will be sent with the products available after having notified the Customer about the products. not available.

5.5. SANIFIX SRL has the right to accept or not, at its discretion, the order sent by the Customer, without the latter being able to make claims or rights of any kind, for any reason, including compensation, in the event of non-acceptance of the order itself. .

5.6. In particular, SANIFIX SRL reserves the right not to accept purchase proposals and cancel orders that do not give sufficient guarantees of solvency or if - even following a comparison with the circuit that manages credit card payments - anomalies in the transactions and in the payment methods used by the Customer.

5.7. The Customer can check the content of the purchase contracts concluded at any time by accessing his personal area of ​​the Site, if he is registered, or by contacting the Customer Service of SANIFIX SRL. These data will be available for a period of 12 months from the delivery of the Products.

  1. Product prices

All Product prices are clearly indicated on the Site and are inclusive of VAT. Delivery costs are adequately highlighted at the time of the order.The cost of each shipment may vary according to the method of delivery and payment as well as the destination and the total amount of the order

  1. Invoicing and payment methods

7.1. SANIFIX SRL issues an invoice for the Products purchased, when the Products are delivered to the courier for shipment, sending it by e-mail to the Customer. For the issuance of the invoice, the information provided by the Customer is valid. No data changes will be possible after the invoice has been issued.

7.2. As better detailed below in the relevant points, payments by credit card and PayPal only require an authorization or a reservation of the money without actual charge when the customer places the order. The payment is therefore actually charged to the Customer only when the Products are delivered to the courier in charge of shipping. At this stage SANIFIX SRL will also issue the invoice relating to the order.7.3 .. Payment for the purchased Products is made by credit card, PayPal, Apple Pay or Gift Card according to the methods specified below:

Online credit cards

The accepted credit cards are: Visa, Mastercard, American Express.

All data is transferred in encrypted form using an SSL certificate and therefore cannot be intercepted by external parties.

Furthermore, the data is entered directly on the bank's website, thus guaranteeing maximum security.

The amount of the order is not immediately charged to the card, but at a later stage, within the limits authorized by the Customer.

When the order is entered on the SANIFIX SRL website, only an authorization for payment is requested for the amount indicated (very often at this time an SMS / E-mail is sent to the Customer by the bank that issued the card).

The authorization does not imply the debit of the money but simply a reservation of the relative amount.

When placing the order to the courier, forwarder or in any case to another person appointed by SANIFIX SRL for the delivery, the amount due is actually charged.

This guarantees that the sum is debited to the credit card only at the time of the material and certain shipment of the Products and only for the amount relating to the Products actually shipped.


PayPal, an eBay company, is a fast and secure payment system.

Once the order has been completed and the PayPal method has been chosen as the payment method, the buyer will be redirected to the PayPal Site, where they can access their account by entering their personal e-mail address and password.

After registration it is possible to proceed with payments via PayPal without having to re-enter the data, even for subsequent purchases.

By choosing to pay with PayPal, the amount is charged directly to the credit card (Visa, Visa Electron, Mastercard, American Express) or prepaid (PostePay) assigned. PayPal protects buyer's information as no financial information is passed on.

A confirmation e-mail from PayPal will be sent to each transaction executed with this method.

It should be noted that the amount of the order is charged to the PayPal account when the courier takes charge of the order. When placing the order on the Website, an authorization request will simply be made to check availability on the Customer's PayPal account, without any charge.

In case of cancellation of the order, the amount will be refunded to the Customer's PayPal account.

  1. Delivery methods and costs

8.1.SANIFIX SRL undertakes to deliver the goods without undue delay and in any case no later than thirty days from the conclusion of the contract. The delivery of the Products will be made by courier, and the times will vary according to the destination. The terms indicated at the time of the purchase order are however indicative.

8.2. SANIFIX SRL delivers throughout Italy and delivery will take place without an appointment.

8.3. No responsibility, for any reason, can be charged by the Customer to SANIFIX SRL in case of delay in the order fulfillment or in the delivery of the Products covered by the Purchase Contracts.

8.4. The ordered Products will be sent to the postal address specified by the Customer. Upon delivery of the Products by SANIFIX SRL to the courier in charge, the Customer will be sent an e-mail confirming the shipment.

8.5. Deliveries will be made from Monday to Friday, during normal office hours, excluding national holidays in the manner indicated by the courier chosen by the Customer. Delivery is considered completed when the Product is made available to the Customer at the address specified in the order form. In case of non-delivery due to the absence of the recipient at the specified address, the courier will send an e-mail notice and will attempt a new delivery according to the methods established by them.

In case of impossibility to carry out the new delivery due to the absence of the recipient, the Customer Service will try to contact the Customer to schedule a further delivery. In the event that the Customer Service fails to contact the Customer for the next 10 days or in the event of further impossibility of delivery due to the absence of the recipient, the Products covered by the order will be returned to SANIFIX SRL.

After 30 (thirty) days from the date on which the Products object of the order were returned to SANIFIX SRL due to the impossibility of carrying out the delivery, the contract will be considered terminated and the purchase order canceled pursuant to art. 1456 c.c .. SANIFIX SRL will reimburse the sum paid by the Customer net of the costs of returning the Products and the costs of custody of the same at the branch of the courier responsible for delivery.

8.6. The termination of the contract and the amount of the refund will be communicated by e-mail. The refund amount will be credited to the payment method used by the Customer for the purchase. In the event that, before the expiration of the thirty days, the Customer requests to receive the purchased Products again, SANIFIX SRL will proceed with the new delivery upon charge, in addition to the costs of the same, the costs of returning the Products to SANIFIX SRL and the costs of case.

8.7. Upon delivery of the Products by the courier appointed by SANIFIX, the Customer is required to scrupulously check:

  1. a) That the anti-burglary label is intact and the packaging is not damaged or otherwise altered.
  2. b) That the number of pieces delivered corresponds to what is indicated in the transport document.

8.8. Any damage to the anti-burglary label, to the packaging and to the Products or the mismatch in the number of pieces / packages or indications must be immediately reported by the Customer, who may contact SANIFIX SRL through Customer Service specifying the order for which such misunderstandings have occurred.

8.9.Cases of force majeure, unavailability of means of transport, as well as unforeseeable or inevitable events that cause a delay in deliveries or make deliveries difficult or impossible or cause a significant increase in the delivery cost charged to SANIFIX SRL, will give it the right to split , postpone or cancel, in whole or in part, the expected delivery or to terminate the Purchase Agreement. the latter will have the right to a refund of any price already paid, excluding any further claim, for any reason, against SANIFIX.

  1. Discount Coupons - Promotions

9.1. Any discount coupons or promotional codes can be entered when the customer completes the purchase order. The system will update the total amount of the order net of the value of the voucher.

9.2. The discount coupon can be combined with other commercial initiatives only in cases where it is expressly indicated.

  1. Right of withdrawal and its effects

10.1. The Customer has the right to withdraw from the contract, without indicating the reasons, within 14 days.

10.2. The withdrawal period expires after 14 days from the day on which the Customer or a third party, other than the carrier and designated by him, acquires physical possession of the goods. In the case of a contract relating to multiple goods ordered in a single order and delivered separately, from the day on which the Customer or a third party, other than the carrier and designated by him, acquires physical possession of the last good.

10.3. To exercise the right of withdrawal, the Customer is required to inform SANIFIX SRL

(SANIFIX SRL., P.zza Luigi Ferrari 22B, 47921 Rimini, ITALY, VAT number 04505360406), of his decision to withdraw from the contract through an explicit declaration (e.g. letter sent by post, e-mail). To this end, you can use the withdrawal form available at this link, but it is not mandatory; the Customer can also send any other explicit declaration of his decision to withdraw from the contract.

10.4. To meet the withdrawal deadline, it is sufficient for the Customer to send the communication relating to the exercise of the right of withdrawal before the withdrawal period has expired.

10.5. If the Customer withdraws from this contract, all payments made in favor of SANIFIX SRL will be reimbursed, including delivery costs (with the exception of additional costs deriving from the possible choice of a type of delivery other than the least expensive type of standard delivery offered), without undue delay and in any case no later than 14 days from the day on which SANIFIX SRL will be informed of the decision to withdraw from this contract. These refunds will be made using the same payment method used by the Customer for the initial transaction, unless otherwise expressly agreed; in any case, the Customer will not have to incur any costs as a consequence of this reimbursement.

The refund may be suspended until receipt of the goods or until the consumer demonstrates that he has returned the goods, if earlier.

10.6. The Customer is required to return the goods or deliver them to (SANIFIX SRL., P.zza Luigi Ferrari 22B, 47921 Rimini, ITALY, VAT number 04505360406), MAIL: contact@sani-fix.com , without undue delay and in any case within 14 days from the day on which he communicated his withdrawal from this contract. The deadline is met if the Customer sends back the goods before the expiry of the 14-day period.The direct costs of returning the goods will be borne by the Customer The Customer is only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

10.7. In any case, the Customer will not be able to exercise the right of withdrawal in the case of sealed goods that do not lend themselves to being returned for hygienic reasons or related to health protection and have been opened after delivery.

10.8. Right of withdrawal from the purchase of a Virtual Gift Card. The Customer has the right to withdraw from the purchase contract for a Virtual Gift Card, without any penalty, within 14 (fourteen) days from the purchase of the relative Virtual Gift Card, i.e. from the date of receipt of the e-mail activation of the Virtual Gift Card. The right of withdrawal referred to in this paragraph is expressly excluded and it will not be possible to exercise it with reference to a partially or fully used Virtual Gift Card. To exercise the right of withdrawal, if the above term has not elapsed and the Virtual Gift Card has not been used, in whole or in part, the Customer is required to inform SANIFIX SRL (SANIFIX SRL., P.zza Luigi Ferrari. 22B, 47921 Rimini, ITALY, VAT number 04505360406), of his decision to withdraw from the contract through an explicit declaration (e.g. letter sent by post, e-mail). To this end, you can use the model withdrawal form available at this link, but it is not mandatory; the Customer can also send any other explicit declaration of his decision to withdraw from the contract. Following the above, the Customer will receive an e-mail confirming the withdrawal and deactivation of the Virtual Gift Card, containing: (i) the order number from which he / she is withdrawing; (ii) the code of the Virtual Gift Card subject to withdrawal and deactivation - with the last characters obscured in case of purchase of a Virtual Gift Card given to a third party; (iii) the expiry date and the value of the Virtual Gift Card. In the case of withdrawal exercised in reference to a Virtual Gift Card purchased to give it to a third party, the latter will receive an e-mail informing him of the deactivation of the Virtual Gift Card as a result of the exercised right of withdrawal by of the Customer. In the event of withdrawal, the payment made for the purchase of the Virtual Gift Card will be refunded to the Customer, without undue delay and, in any case, no later than 14 (fourteen) days from the communication of the desire to exercise the right of withdrawal. This refund will be made using the same payment method used by the Customer when purchasing the Virtual Gift Card, unless the Customer requests a refund on a different means of payment: in the latter case, any additional costs arising from the reimbursement through said different means of payment.

  1. Non-conformity of products and defective products

11.1. The Products offered on the Site comply with national and community legislation. The images and colors of the Products published on the Site may differ from the real ones due to the local settings of the systems and / or the tools used for their display.

11.2. In case of lack of conformity of the Products purchased with respect to the description published on the Site and in the case of a faulty or defective Product, the Customer has the right to immediate reimbursement of the non-compliant goods, after sending photographs through the form in the Customer Service section. that highlight the damage or non-conformity of the Product.

11.3.This will be followed by communication from the staff of SANIFIX SRL with the indication of the reimbursement method which could take place, at the discretion of the Customer, also through discount vouchers on the next purchase exceeding the value of the goods to be reimbursed, excluding any further liability of SANIFIX SRL, to any title

11.4. In any case, the provisions on the legal guarantee of conformity of goods, provided for by the Italian Consumer Code (Legislative Decree 206/2005, Part IV, Articles 102-135) are reserved.

  1. Treatment of personal data

Customer data is processed by SANIFIX SRL in accordance with the provisions of current legislation on the protection of personal data, as specified in the information in the specifically dedicated section, called "Privacy Policy".

  1. Communications and complaints

All communications or any complaints from the Customer against SANIFIX SRL in relation to the Purchase Contracts must be communicated through the appropriate tools on the Site.

  1. Intellectual Property Rights

All trademarks (registered and unregistered), as well as any and all intellectual work, distinctive sign or denomination, image, photograph, written or graphic text and more generally any other intangible asset protected by laws and international conventions in the field of intellectual property and industrial property, reproduced on the Site remain the exclusive property of SANIFIX SRL and / or its assignors, without the Customer having any right to same. Any use, even partial, of the same is prohibited without the prior written authorization of SANIFIX SRL, in favor of which all related rights are exclusively reserved.

  1. Applicable law and competent court

15.1 These General Conditions and any and all contracts stipulated with the Customer are governed by Italian law, without prejudice to the application of Community legislation and international treaties, when applicable, as well as national legislation for the protection of consumers. t12>

15.2 For any dispute relating to the interpretation, execution, validity or effectiveness of these General Conditions and any contract stipulated with the Customers, the court of the place of residence or domicile of the consumer will be competent, if located in Italy. t12>.